Honoring Those Who Served:

Using Technology to Strengthen Outcomes for Incarcerated Veterans

Stephanie Anderson and Eric Wingard

In every facility, some individuals stand out in quiet ways. The ones who follow the routine without being asked. The ones who keep their space squared away. The ones who address staff with respect and understand the structure in a way others do not.

Many times, those individuals are veterans.

Eric has seen this firsthand. As an Army National Guard veteran who now works alongside correctional facilities every day, he recognizes the way veterans carry themselves, even in custody. But officers also see something else. Many of these individuals struggle beneath the surface. They may be dealing with trauma, substance use, hearing loss, or other lasting effects of their service.

For these men and women, incarceration is not the beginning of their story. They raised their hand and chose to serve this country. When they enter a facility, they carry that experience with them. They also arrive at a moment where the direction of their life can still change.

For those working in corrections, it creates something more than responsibility. It creates a very real opportunity to help someone who once served find a path forward again.

Veterans in Custody: Strengths Worth Building On

Veterans often enter custody with a foundation that stands out. They understand structure. They know how to operate within a system. They are often responsive to routine, expectations, and accountability.

At the same time, many veterans are managing the lasting effects of their service. Post-traumatic stress disorder (PTSD) affects a significant share of justice-involved veterans at rates far higher than in the general veteran population. Veterans with PTSD are 61 percent more likely to have criminal justice involvement, and those with traumatic brain injury (TBI) are 59 percent more likely (Taylor et al, 2020; Elbogen et al, 2022). Substance use disorders are also prevalent, with estimates ranging as high as two-thirds of justice-involved veterans struggling with alcohol or drug addiction (Edwards et al, 2024). Trauma, hypervigilance, and substance use challenges can shape how they respond to stress and authority. For some, the transition out of the military created instability that followed them into the justice system.

The corrections officers see these patterns every day. Individuals who are capable and disciplined, but who may struggle in ways that are not immediately visible.

It also raises an important reality. When those underlying challenges go unaddressed, they can quietly limit a veteran’s ability to engage, even when they want to. Access is not always equal simply because a program exists.

The Role of Corrections in the Reentry Path

Time in custody can either be a pause or a turning point.

Inside a facility, there is structure, consistency, and time. In the community, individuals struggling with PTSD, addiction, or unemployment often cycle through brief interventions, miss appointments, and fall through the cracks of fragmented service systems. For veterans, the structure of a facility can create a rare opportunity to regain focus and begin rebuilding with purpose.

But that opportunity depends on access. Not just access in theory, but in practice.

The challenge, as every correctional administrator knows, is capacity. Facilities are managing large populations with limited staff, constrained budgets, and competing operational priorities (Council of State Governments Justice Center, 2023). In-person programming, however valuable, can only reach so many people. Waitlists are long. Scheduling is difficult. Staff is stretched. Correctional facilities are responsible for ensuring that individuals in their care can participate in programs, services, and daily activities in ways that meet their needs. For veterans managing physical or mental health conditions, that often means ensuring they can actually access and engage with support.

For example, consider a veteran with untreated PTSD who wants to participate in a behavioral health group but avoids it because the group setting feels overwhelming or triggering. Or a hearing-impaired veteran who misses key information during programming and begins to disengage over time. In both cases, the issue is not willingness. It is access.

When those same individuals are given secure tablet access with features like captioned content, self-paced modules, and the ability to engage privately, their participation often changes. They can revisit material, engage without pressure, and process information in ways that work for them.

That is what accessible programming looks like in practice. It meets individuals where they are, rather than expecting them to adapt to the format.

Creating a Second Path to Purpose

One of the hardest parts of leaving the military is the loss of mission. The structure, expectations, and shared purpose that once defined daily life are suddenly gone.

For many veterans in custody, rehabilitation begins with restoring a sense of purpose and direction. Education, behavioral health support, and job readiness programs are not simply requirements to complete; they create opportunities to build skills, set goals, and make meaningful progress. By providing a clear path forward, these programs help veterans reconnect with responsibility, confidence, and the tools needed for long-term success after release.

For correctional staff, this is not about doing more. It is about ensuring the structure already in place connects to a meaningful opportunity. When veterans can engage with programming in ways that fit how they learn and process information, their ability to stay consistent improves.

When veterans can engage with programming in ways that fit how they learn and process information, their ability to stay consistent improves.

Expanding Access to Support

The challenge is that access is not always consistent. Time is limited. Programs fill quickly. Not every individual is ready or able to participate at the same moment. Expanding access plays a big role.

Secure, correctional-grade tablets that are designed with accessibility in mind can help ensure that more veterans have the opportunity to engage. Rather than waiting for a scheduled group session or a counselor with an opening on their calendar, individuals can engage with structured mental and behavioral health content on their own time, revisit it, and build on it continuously throughout their sentence, extending access beyond what traditional programming alone can support.

For veterans managing trauma or other service-related conditions, that flexibility can be the difference between opting out and staying engaged.

Early evidence from interactive behavioral health programming deployed in correctional settings reflects this potential. In one case, 87 percent of users completed program activities, and 72 percent returned for additional sessions (R1, unpublished internal data, 2026). People are choosing to come back because they find digital tools genuinely useful.

These tools do not replace staff. They extend the reach of the work already being done and help make participation more consistent across the population.

Preparing for What Comes Next

Reentry does not begin at release. It begins while an individual is still in custody.

Veterans navigating release face the same challenges as other returning citizens, but with an added layer of complexity. Benefits eligibility, discharge status considerations, and the bureaucratic demands of navigating veterans' services can feel overwhelming, particularly for someone who has been largely disconnected from those systems during their time in custody (VA News, 2022). For veterans with dishonorable or certain less-than-honorable discharge classifications, those barriers compound further, affecting eligibility for VA benefits and limiting access to employment opportunities (Orak, 2023).

Secure platforms can deliver structured information about veterans’ benefits, healthcare enrollment, housing assistance, employment programs, and the practical steps of reentry navigation. VA programs such as Veterans Justice Outreach already coordinate with correctional facilities to support reentry planning and treatment connections (VA News, 2022). As secure technology infrastructure expands inside facilities, tablets and digital platforms could help veterans engage with mental health resources, counseling support, benefits guidance, and telehealth coordination before release, creating a more stable transition into community-based care afterward.

Research consistently shows that the period immediately after release carries the highest risk of recidivism (Bureau of Justice Statistics, 2018). When veterans leave with a plan, a sense of direction, and practical tools, the first days outside look very different. That period can be unstable. Structure and clarity help reduce that risk.

The preparation that happens inside the facility plays a direct role in what happens next.

Strengthening Outcomes for Everyone

Supporting veterans in custody directly supports the mission of public safety. When individuals leave more stable and more prepared, the impact extends beyond the facility. Families are stronger. Communities are safer. Facilities see better long-term outcomes.

An estimated 181,000 veterans are currently incarcerated in state and federal facilities across the country, and one in three of the nation's 19 million veterans report having been arrested at least once in their lifetime (Council on Criminal Justice, 2023). Studies consistently show that access to digital learning tools reduces recidivism and increases the likelihood of employment after release (Badejo and Chakraborty, 2025). For officers, this is not abstract. It is what you see over time in who returns and who does not. The scale of the population and the strength of the evidence both point in the same direction: investing in programming for incarcerated veterans is an investment in public safety.

A Moment to Lead with Purpose

Correctional professionals shape what happens next for the individuals in their care every day.

With veterans, the opportunity is especially clear. These are individuals who have already demonstrated discipline, commitment, and the ability to adapt. With the right support, many are capable of building a different path forward.

The question is how intentionally that path is created.

  • Are we making it easier for veterans to access meaningful support?
  • Are we removing barriers that prevent them from fully participating?
  • Are we helping individuals leave with direction, not just time served?

Honoring veterans is not only about recognition. It is about how we support them at a point where the next step matters most.

Inside our facilities, that opportunity exists every day. When access is real, support is consistent, and structure is connected to purpose, we help turn a difficult chapter into a turning point.

That is how we honor those who served. By ensuring they have a fair opportunity to move forward with clarity, purpose, and the chance for a second mission.

Stephanie Anderson

Stephanie Anderson is Chief Human Resources Officer at Aventiv Technologies, where she leads the company’s people and culture strategy in support of innovation, growth, and talent development. With more than 25 years of experience across human resources, organizational transformation, and leadership development, she is focused on strengthening associate development, internal mobility, and workplace culture across the organization. For more information, she can be contacted at Stephanie.Anderson@aventiv.com

Eric Wingard

Eric Wingard is a Director of Account Management at Aventiv Technologies with experience supporting customer relationships, cross-functional collaboration, and strategic account initiatives. A collaborative leader and Army National Guard veteran, Eric is recognized for building high-performing teams, navigating complex market dynamics, and delivering consistent revenue growth through strong communication and operational execution. For more information, he can be contacted at Eric.Wingard@aventiv.com

References

Badejo, J.A., Chakraborty, J. (2025). Transforming Correctional Education by Integrating Digital Tools to Foster Learning and Reduce Recidivism in the United States of America. Procedia Computer Science, 256, 1055-1063. https://doi.org/10.1016/j.procs.2025.02.212.

Bureau of Justice Statistics. (2018). 2018 Update on Prisoner Recidivism: A 9-Year Follow-up Period (2005-2014). U.S. Department of Justice. https://bjs.ojp.gov/content/pub/pdf/18upr9yfup0514.pdf

Council of State Governments Justice Center. (2023). Corrections workforce challenges and solutions.

Council on Criminal Justice. (2023). Honoring service, advancing safety: Supporting veterans from arrest through sentencing. https://counciloncj.foleon.com/veterans-commission/vjc-reports/arrest-through-sentencing

Elbogen, E. B., Amuan, M., Kennedy, E., Blakey, S. M., Graziano, R. C., Hooshyar, D., Tsai, J., Nelson, R. E., Vanneman, M. E., Jones, A. L., & Pugh, M. J. (2022). Criminal legal involvement among recently separated veterans: Findings from the LIMBIC study. Law and Human Behavior, 46(5), 385–394. https://doi.org/10.1037/lhb0000497

Edwards, E. R., Fortuna, A., Holliday, R., Addison, H., & Tsai, J. (2024). Prevalence of mental health conditions, substance use disorders, suicidal ideation and attempts, and experiences of homelessness among Veterans with criminal-legal involvement: A meta-analysis. Clinical Psychology Review, 115, 102533. https://doi.org/10.1016/j.cpr.2024.102533

Orak, U. (2023). From Service to Sentencing: Unraveling Risk Factors for Criminal Justice Involvement Among U.S. Veterans. Council on Criminal Justice. https://counciloncj.org/from-service-to-sentencing-unraveling-risk-factors-for-criminal-justice-involvement-among-u-s-veterans/

R1. (2026). Unpublished internal data.

Taylor, E. N., Timko, C., Nash, A., Owens, M. D., Harris, A. H. S., & Finlay, A. K. (2020). Posttraumatic stress disorder and justice involvement among military veterans: A systematic review and meta-analysis. Journal of Traumatic Stress, 33(5), 804–812. https://doi.org/10.1002/jts.22526

VA News. (2022). VA ingenuity affords formerly incarcerated Veterans valuable resources for rehabilitation. News.va.gov. https://news.va.gov/press-room/va-ingenuity-affords-formerly-incarcerated-veterans-valuable-resources-for-rehabilitation/

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