Securing the Backbone of Correctional Infrastructure:
Why Door and Lock Upgrades are Mission Critical
Jamie Britnell and Drew Galloway
Across the country, correctional facilities are facing a crisis that, if left unaddressed, threatens the safety of staff, the well-being of residents, and the operational integrity of entire institutions. That crisis is aging, inadequate door and locking systems. While often bundled into broader renovation efforts or dismissed as a line-item cost, these critical infrastructure components represent one of the highest areas of risk—and the greatest opportunities for preventative investment.
A Growing Threat to Safety and Stability
Every week brings new headlines of escapes, assaults, or dangerous incidents linked to faulty locks and compromised doors. In some jails, residents have pried locks apart with makeshift tools. In others, doors that appear secure can be opened with a firm tug once the officer’s back is turned. An informal nationwide survey found that 50% of correctional staff had encountered lock tampering firsthand, and 64% had dealt with doors that seemed locked but weren’t. These aren’t isolated flaws; they are systemic weaknesses that threaten every level of facility operation.
The costs are more than operational. Safety concerns were cited as a primary contributor to staff turnover, with 13% of respondents identifying it as the number one reason employees leave their jobs. If lock reliability undermines staff confidence, the long-term result is a deteriorating environment that compounds already critical staffing shortages.
Lock Replacement: More Than Just a Part Swap
Facility administrators often face an uphill battle in advocating for lock upgrades. The default perception among budget holders is to equate these needs with commercial or residential repairs, wanting fixes that are simple, fast, and relatively inexpensive. But correctional infrastructure isn’t comparable to office buildings or homes. Here, locks must withstand aggressive tampering, violent force, and continuous daily use under extreme conditions.
In older facilities, particularly those using narrow-jamb locks or low-security hardware, this becomes a pressing concern. Many such locks were never designed for today’s more aggressive incarcerated populations. Continuing to install the same model of lock that already failed is a recipe for repeat incidents.
The Domino Effect of Lock Failure
When a lock fails, it rarely fails alone. Doors, hinges, and frames already compromised by decades of use often require full retrofits. The consequences of these failures go beyond immediate security breaches. They can force parts of a correctional facility offline, straining the remaining infrastructure, increasing risk for officers and incarcerated individuals, and triggering emergency relocations or lockdowns.
Look at Rutherford County, NC, for example. Officials there approved a nearly $390,000 investment after incarcerated individuals repeatedly damaged cell door locks, allowing them to enter other cells and instigate fights. “It will make it safer for the staff and the inmates,” said Sgt. Beth Sprouse. Her words helped win unanimous support from commissioners—not because of a slick sales pitch, but because the risks of inaction were laid bare.
Rethinking Procurement: Stop Bundling, Start Prioritizing
After the budget is secured, one of the biggest barriers to solving these problems is procurement. Traditionally, security upgrades get folded into larger construction projects alongside HVAC, kitchens, and plumbing, where general contractors make decisions based on cost, not the long-term total cost of ownership or the reduction in risk profile of the facility. This “low-bid wins” approach stifles innovation, sidelines specialized providers, and can result in new facilities that need immediate retrofitting.
Instead, correctional agencies can take two simple steps to protect their infrastructure and safety outcomes:
- Decouple locks and doors from general renovations. Treat them as their own procurement category, evaluated on performance, reliability, and features, not just price.
- Procure directly from proven suppliers. Avoid contractor markups and retain control over what’s being installed.
These strategies, already available within most purchasing frameworks, don’t require policy overhauls, just a shift in mindset.
Door and Locking System Upgrades as Prioritized Infrastructure Needs
The importance of detention doors and locking systems is not just a matter of operational preference; it is increasingly being recognized at the policy level as a critical infrastructure priority.
A recent report by the California Legislature’s nonpartisan fiscal and policy advisor emphasizes this point clearly:
“CDCR should first prioritize addressing infrastructure needs that threaten inmate and staff well-being. This would help the state minimize the possibility of infrastructure emergencies that could harm inmates or staff or prevent the department from being able to use significant portions of a prison on short notice. This, in turn, would likely help reduce litigation risk.”
This statement aligns with what correctional professionals across the country have long understood: aging locks and doors are not just wear-and-tear issues. They are foundational elements of a secure facility, and when they fail, the consequences can ripple across every dimension of a facility’s operation, from safety and staffing to legal liability and public trust.
What makes this guidance so critical is that it reframes door and lock upgrades from being optional enhancements to being core risk-reduction investments. These systems are mission-critical components, not unlike fire suppression or life-safety systems, and they should be evaluated and funded with that same urgency.
By explicitly prioritizing security infrastructure that impacts well-being, state agencies and local governments can ensure that facilities remain operational, safe, and legally compliant, even under constrained budgets. Doing so not only protects lives but also could shield jurisdictions from costly litigation and federal oversight brought on by preventable failures.
Evaluating Tamper-Resistant Design in Door and Locking System Retrofits
When upgrading detention door hardware, facility leaders must place a premium on tamper resistance, not as a feature, but as a baseline requirement. The right hardware solution can help prevent manipulation, forced entry, or system failure, all of which present risks to staff safety, inmate well-being, and operational continuity.
Surface-Mounted Lock Pocket Retrofits
For swinging doors, surface-mounted lock pocket retrofit systems offer a practical alternative to full door replacement. These systems are especially valuable in older facilities where narrow-jamb frames or outdated minimum-security locks are common.
Correctional leaders evaluating surface-mounted retrofits should look for:
- Encapsulated Lock Mechanisms: The retrofit should fully enclose the locking mechanism, limiting access points for prying or tool-based manipulation.
- High-Gauge Steel Construction: 10- or 12-gauge steel provides the durability needed to withstand daily abuse and prevent breach attempts.
- Audio & Visual Tamper Alarms: Integrated sensors or alarms that alert staff to tampering attempts, such as stuffing foreign objects into the bolt area, are increasingly essential.
- Internal Strike Reinforcement: A door-side strike protection that interlocks with the lock pocket helps resist “popping” attacks and reinforces the door’s resistance to shear force.
- Maintenance Accessibility: Features such as clean-out ports allow for clearing debris or conducting inspections without opening the door, preserving security during maintenance.
- Elimination of gaps or pockets: The tamper-resistant locking system should eliminate any pockets or gaps and have tight tolerances around openings to prevent the stuffing of material into the critical internal components of the lock.
These features help ensure a retrofit not only meets security needs but also integrates efficiently with existing infrastructure.
Sliding Door Retrofits
Sliding door systems present a different set of challenges. These mechanisms are often more susceptible to tampering if not properly secured, especially in high-traffic or high-risk housing areas. Effective sliding door retrofit solutions should be evaluated on several key features:
- Multiple Locking Points: A single-point drop bar or latch may be vulnerable to impact or manipulation. A robust system includes multiple locking points that distribute force and provide redundancy.
- Fully Enclosed Housings: To prevent incarcerated individuals from jamming foreign objects into the locking assembly, a common form of tampering, retrofitted sliders should include a fully enclosed housing that minimizes any openings or gaps, preventing access to critical components, making obstruction difficult and ineffective.
- Robust Motors: For electromechanical systems, it is essential that the motor cannot be forced into reverse manually. A motor with a non-back drivable gearbox ensures that the locking mechanism cannot be compromised by force.
Leaders evaluating these systems should also consider compatibility with existing control panels, emergency override capabilities, and the ability to integrate with security monitoring systems.
Real Costs, Real Returns
Yes, security upgrades carry an upfront price tag. But the costs of doing nothing are far higher. Broken locks lead to violent incidents, legal liability, operational shutdowns, and federal consent decrees. In contrast, tamper-resistant systems can be part of the solution to provide:
- Fewer incidents, injuries, and insurance claims.
- Reduced maintenance, with durable parts that withstand abuse.
- Improved morale and retention, as staff feel safer and more supported.
The result is a lower total cost of ownership and a more stable, secure facility.
Reframing the Conversation
Facility leaders must lead the shift in how these upgrades are viewed, not as discretionary spending, but as risk-mitigation infrastructure critical to daily operations. By involving frontline staff in discussions with budget holders’ departments can make the case not just for cost, but for safety, stability, and continuity.
It’s time to stop treating locks as commodity hardware. They are the first line of defense between order and chaos. By prioritizing lock and door security, administrators can prevent emergencies before they happen, keep their staff and incarcerated individuals safe, and safeguard the operational continuity of their institutions. This isn’t just an upgrade—it’s an investment in peace of mind.
_________________________
Jamie Britnell is the VP of Sales and Marketing for Willo Products. Over his career, Jamie has held roles in product development, product management, and marketing, working with internal teams to develop and deliver products and services that address critical customer problems. Jamie has a Bachelor of Electrical Engineering degree from Auburn University and an MBA from the University of Alabama. For more information, he can be contacted at jbritnell@willoproducts.com
Drew Galloway is the Marketing Director for Willo Products. As an Emmy-nominated former journalist, his passion for effective and engaging communication drives his strategic approach to brand storytelling and public engagement. Drew has a Bachelor of Arts degree from The University of Alabama in Huntsville. For more information, he can be contacted at dgalloway@willoproducts.com
References
Carpenter, S. (2024, September 8). State-of-the-art security system coming to county jail. The Daily Courier
Willo Products. (2024, October 8). Willo survey uncovers widespread lock failures in Correctional Facilities. https://willoproducts.com/full-results-willo-survey-reveals-alarming-persistence-of-compromised-lock-failures/
Petek, G. (2020, February 28). The 2020–21 Budget: Effectively Managing State Prison Infrastructure.