Channels of Reform:

Televisions are Bringing Positive Changes to Jails

Tom Herzog

For years, senior living facilities have harnessed television to create a sense of community and facilitate communication with residents. But TV may be even more useful in correctional facilities. Therefore, I’ve been investigating the ways jails and prisons are using television to promote good behavior, create safer working conditions for staff, and enable correctional leaders to turn innovative ideas into best practices.

At a correctional facility in Alabama, the hum of televisions blends with the sounds of controlled movement and distant conversations. It’s not unusual for TVs to provide background noise in jails, but here, the screens serve a more significant purpose. They are a conduit for education, reform, and community building. Through a pioneering use of technology, the facility has turned its in-house television network into a dynamic tool for rehabilitation and staff training—a far cry from the static channels that once dominated such institutions.

Imagine

Jails are traditionally places of restriction but imagine transforming them into spaces that encourage growth and provide learning opportunities. This is not a far-off concept but a tangible reality in some United States correctional facilities, thanks to the repurposing of existing television systems.

For example, a Florida facility uses in-house television to share religious services across its network, offering spiritual support without physical attendance. The “chaplain channel” simultaneously broadcasts live Sunday religious services to two locations. It also records services for automatic playback later in the week.

Correctional systems in Alabama, Colorado, Florida, and California are using TV to foster innovation and improve jail conditions. And they are enterprise-level solutions, meaning they scale to support multiple facilities, whether county-, state-, or nation-wide.

The operative technology is what’s called a “smart headend communication device.” This is a control center that enables sheriffs and staff to customize on-screen content, just as you see in senior living centers and sports stadiums.

(For the technically curious, a headend receives television signals and processes them for distribution over a private cable television network. A smart headend enables you to manage programming. That is, you the user controls the system.)

Adding this smart headend module to the jail’s existing television network allows non-technical users to input various media sources and transform them into custom TV channels accessible throughout the facility. They’re easy to manage, too.

Innovate

Jails serve important roles as temporary residences in the larger correctional process. But residents cannot be expected to do anything during those times. Therefore, smart headend modules manage lineups that include movies, religious services, educational content, music, health and fitness, and information geared specifically to a jail’s population.

Innovations such as these improve the experience of residents and staff alike.

Collaborating with a local university, a multi-location Colorado jail system is using this TV technology to stream a radio channel that had previously been restricted to places with internet connections and devices.

A women’s correctional facility in Colorado expanded its educational offerings by adding 10 new channels, including ones developed from PowerPoint slides and pre-recorded training videos.

With a smart headend module, any meaningful event, such as a program graduation ceremony, can be live-streamed across your channel to the entire population to promote and encourage learning, achievement, and pro-social engagement. This can help reduce facility stress, making day-to-day supervision a little easier.

And because you can create custom information channels, you can develop content that is specific to your facility and your community, including in-service training videos that you develop and replay for staff. It becomes easy and practical to keep your jail up-to-date with the latest procedures and best practices.

These initiatives are more than just technological advancements; they represent a shift towards a jail environment that rewards positive behavior and equips incarcerated people with valuable knowledge and skills.

Improve

Smart headend modules expand the range of content a jail can offer. In addition to broadcast and cable content, programming can come from DVDs, digital signage, and streaming services. But the benefits of smart headend modules don’t stop there. They extend to operational efficiencies, too. Therefore, sheriffs and staff are using built-in content schedulers to automate programming, which reduces staff time dedicated to TV management.

It’s a shift that enhances the institution’s ability to maintain up-to-date training and best practices while simultaneously enriching the lives of the under-custody population.

In California, a juvenile facility has developed a sophisticated network of 30 high-definition channels from various sources, including broadcast TV, commercial content, and digital signage, while incorporating parental controls to keep sensitive content from being accessed by younger residents.

A Fresno prison’s smart headend module simplifies its movie channel offerings with a DVD/DVR playback feature, alongside an informational crawl on each channel.

Florida’s example of a smart headend module showcases the ability to control all TVs centrally, enhancing security and compliance during designated quiet times.

These are practical improvements that exemplify the technology’s capability to enhance both the experience of incarcerated people and the administration of the facility.

Technical Considerations

The technical backbone of these improvements lies in the flexibility and adaptability of the smart headend modules. These headends can accept inputs from the many sources listed below, then convert that content into TV channels within the in-house network. The system streamlines management for staff. Staff can quickly—and remotely!—adjust and update programming without being on-site.

The detailed technical specifications and possibilities include:

• Creating custom channels from a variety of digital inputs, including HDMI, recorded media, DVDs, and PC sources

• Broadcasting content across the entire facility, whether for educational programs, staff training, or important announcements, through a seamless integration with existing cable or satellite TV infrastructures

• Utilizing a content scheduler for automated programming, incorporating diverse media such as YouTube channels, Vimeo links, video files, and even digital signage

• Implementing message crawls for urgent communications, a feature that can be deployed within seconds to all facility TVs

• Addressing security protocols with parental controls and the ability to quickly block or unblock content across the facility

This level of technical innovation supports a vast array of programming content, offering correctional facilities unprecedented opportunities to craft a rehabilitative and informative environment.

By harnessing the potential of smart headend modules, jails can transcend traditional barriers, creating a more informed, educated, and connected under-custody population. As these institutions continue to reimagine their approach, the anecdotal scenes unfolding within Alabama’s corridors mark the beginning of a new chapter in correctional facility management—one where technology is an ally in the quest for improvement and innovation.

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In 2015, Tom Herzog retired as deputy commissioner of the New York State Department of Corrections and Community Supervision. Among his innovations, he has launched programs to reduce recidivism, anticipate and reduce assaults, and secure public and private funding to increase employment for newly released offenders. He is currently the president and chief executive officer of Tom Herzog Consulting. For more information, he can be contacted at therzog@theherzoggroup.com.